GENERAL TERMS AND CONDITIONS FOR THE USE OF THE WEBSITE AND FOR THE PURCHASE AND SALE OF GOODS THROUGH THE E-SHOP
I. GENERAL PROVISIONS AND DEFINITIONS
1. These General Terms and Conditions for the use of the website and for the purchase and sale of goods through an e-shop, hereinafter referred to as „GTC“, of GRIJA PLUS Ltd, with UIC: 205565183, registered office and registered address. Sofia, p.k. 1618, Vitosha district, g.k. “Manastirski Livadi”, ul. “98, bl. 5, in. B, fl. 3, app. 9, with telephone number +359878595999 and e-mail info@grijaplus.com , govern the rules for the use of the site www.grijaplus.bg , as well as the manner, terms and conditions for the purchase and sale of Goods through the Online Store of GRIJA PLUS Ltd, which is part of the site www.grijaplus.bg .
2. For the purposes of these GTC:
„Customer“ means any person who has loaded the domain grijaplus.bg in his browser, browses the content of the site www.grijaplus.bg and uses its functionalities with or without registration, including the possibility to place an Order for Goods from the Online Store and/or an Order for rental of Medical Equipment from the Online Catalogue.
„Consumer“ is any Customer who is an individual who acquires Goods and/or uses services - rental of Medical Equipment, which are not intended for carrying out a commercial or professional activity, and who as a party to a Purchase and Sale Agreement and/or Rental Agreement acts outside the scope of his commercial or professional activity, in accordance with the definition of „consumer“ under the Consumer Protection Act (CPA).
“A “Guest“/”Unregistered Customer" is any Customer who has not created a Customer profile on the www.grijaplus.bg website. .
„Registered Customer“ means any Customer who has created a Customer Profile on the www.grijaplus.bg website.
„Customer Profile“ is information about the Customer (name, surname/company, UIC; address, telephone, e-mail address, etc.) provided by the latter when registering on the +359878595999 website, which is stored by GRIJA PLUS for the purposes of the Purchase and Sale Agreement and/or the Rental Agreement. The Customer Profile is accessed by means of a username and password, and the Customer may modify the data in the Customer Profile at any time.
„Buyer“ means a Customer, a natural or legal person who enters into a Purchase Agreement.
„Tenant“ means a Customer, a natural or legal person who enters into a Rental Agreement.
„GRIJA PLUS“ is a trading company with the name GRIJA PLUS Ltd., with UIC: 205565183, registered office and management address. registered office and registered seat with registered office at 1618, Vitosha district
g.k. “Manastirski Livadi”, ul. “General Stefan Toshev” № 98, bl. 5, in. B, fl. 3, app. 9, who sells Goods available in the Online Shop and/or rents Medical Equipment included in the Online Catalogue. In the context of the Purchase and Sale Agreement, CARE PLUS is also referred to as „Merchant“ and in the context of the Rental Agreement as „Landlord“.
„E-shop“ means the electronic shop of CARE PLUS, available on the website www.grijaplus.bg, through which Customers have the opportunity to conclude Contracts for the purchase and sale of Goods offered by CARE PLUS. The E-shop indicates the main characteristics and the selling price of the Goods offered.
„Electronic Catalogue“ means the electronic catalogue of CARE PLUS, published on the website www.grijaplus.bg, from which Customers have the opportunity to select Medical Equipment to rent from CARE PLUS. The Electronic Catalogue lists the main features and rental price of the Medical Equipment offered.
„Merchandise“ means Medical Equipment offered for sale through the Online Store.
“Medical Equipment” means devices, appliances, aids or other items intended for medical or home use offered for sale and/or rental by CARE PLUS.
„Manufacturer“ means the person who is responsible for the design, manufacture, packaging and labelling of Medical Equipment before it is placed on the market, whether these operations are carried out by the person himself or by another person on his behalf.
“Order” means a legally binding expression of will by a Customer, as a Buyer, by which the latter declares to GRIJA PLUS, as a Merchant, a wish to conclude a Contract for the purchase and sale of Goods available in the Online Shop.
„Purchase and Sale Agreement“ means an agreement under which GRIJA PLUS, as a Merchant, provides the Customer, as a Buyer, with Goods in consideration of payment of a price.
“Request” means a legally binding statement of intent by a Customer, as a Renter, whereby the latter declares to CARE PLUS, as a Lessor, a desire to enter into a Rental Agreement for the Medical Equipment included in the Electronic Catalogue.
„Rental Agreement“ means an agreement under which CARE PLUS, as Lessor, provides the Customer, as Lessee, with temporary use of the Medical Equipment for consideration.
3. Customers may use www.grijaplus.bg with or without registration, and certain services may be available only to Registered Customers.
4. Customers should read these GTC in detail and not visit or use the www.grijaplus.bg website if they do not agree with the GTC. If a Customer uses the www.grijaplus.bg website as a Guest, the Customer shall be deemed to have read, understood and unconditionally accepted these GTC. By registering on the www.grijaplus.bg website and placing an Order for Goods from the Online Shop, the Customer acknowledges that he/she has read, understands and accepts these GTC unconditionally. CARE PLUS reserves the right, whenever it deems it necessary, to request an express statement from the Customer that he accepts these GTC.
5. These GTC, together with the Order placed by the Customer and confirmed by the Merchant, constitute a Purchase Agreement between CARE PLUS and the Customer in respect of Distance Orders for Goods and are not applicable to purchases made at CARE PLUS outlets.
II. ORDER. CONCLUSION OF THE PURCHASE CONTRACT
1. To place an Order, the Customer selects the desired Goods from the Online Shop and adds them to his/her shopping cart by clicking on the virtual “BUY” button, choosing whether to continue as a “Guest” or as a Registered Customer, by creating a Customer Profile or using an already created profile.
2.1. When Ordering as a Guest, the Customer clicks on the virtual „FINISH ORDER“ button and provides the Merchant with the following information: first and last name, invoice details (where applicable), telephone number, email address and delivery address.
2.2. In case the Customer wishes to create a Customer Profile, through which he/she will be able to track the history of his/her Orders as well as their status, he/she should press the virtual “REGISTRATION” button. After entering the necessary information, the Customer should press the virtual “REGISTER” button. The Merchant sends the Customer an automatic email to confirm the registration. Registration on www.grijaplus.bg is free of charge. There is no right to register and the Merchant may refuse registration, block or restrict access to a Customer Account at any time without having to provide reasons.
3. After placing the Order and pressing the „FINISH ORDER“ button, the Customer receives an automatic email about the placed Order to the email address provided by him.
4. If necessary, the Merchant may contact the Customer during business hours to clarify the Order, after which the Merchant shall send an email to the Customer to confirm the Order.
5. The contract for the purchase and sale of the Goods offered through the Online Shop shall be deemed to be concluded between the Merchant and the Customer from the moment of receipt by the Customer of the Order confirmation sent by the Merchant.
6. By ticking the box „I have read the General Terms and Conditions and agree to them” and clicking the virtual button „FINISH THE ORDER”, the Customer makes an electronic statement within the meaning of the Electronic Document and Electronic Certification Services Act, by which he declares that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them.
7. In case of an incomplete or incorrect address, e-mail address and / or telephone number indicated in the Order, it shall be considered invalid and the Merchant shall not proceed with its execution.
8. The Customer shall be solely responsible for the protection of his/her login details to his/her Customer Account and for all actions performed by him/her or any other person using them.
III. PAYMENT AND DELIVERY
1. The advertised selling prices of the Goods include the taxes and charges payable but do not include the delivery costs. Delivery costs shall be calculated at the time of finalisation of the Order and shall be stated on a separate line.
2. Payment methods:
Credit and debit cards: Visa, Mastercard
Bank Transfer: payment details will be provided upon completion of the Order.
Deferred payment financed by TBI Bank.
3. In the case of payment by bank transfer or bank card, the Merchant shall not be liable for any costs in connection with fees, commissions or other additional payments made by the Customer or his bank on the occasion of the transaction itself, as well as in cases of currency exchange applied by the bank issuing the Customer's card in cases where the currency is different.
4. Delivery:
In the country: the Trader delivers the Goods with its own couriers or using the services of the leading courier companies in Bulgaria, SPIDI and EKONT.
International delivery: the trader works with DHL.
5. Delivery time:
Domestic delivery: usually takes 1 to 3 working days, depending on the delivery location.
International delivery: delivery times may vary depending on destination but are usually between 5 and 14 working days.
6. Deliveries are with option review. A shipment with damaged packaging as a result of transport must be advertised to the Merchant's supplier/ courier. If the shipment is accepted, the claim for transport defects is invalid.
7.1. The Goods shall be handed over to the Customer or to a third party who accepts and confirms receipt of the same on behalf of the Customer by signing the documents accompanying the Goods.
7.2. In the event that the Customer is not found within the delivery period at the address specified by the Customer or access and conditions for delivery of the Goods are not provided within that period, the Merchant shall be released from its obligation to deliver the Goods ordered and purchased.
7.3 The Customer may confirm its wish to receive the Goods after the expiry of the delivery period in which it was not found at the address, bearing all costs of redelivery. In this case, a new delivery period shall accordingly commence from the time of confirmation under the preceding sentence.
7.4. The Merchant shall not be liable for delays in deliveries caused by weather conditions or other circumstances, for example - caused by the epidemiological situation beyond the control of the Merchant.
IV. ADVERTISING
1. The Customer has the right to claim for any non-conformity of the Goods c ordered, when after delivery, ca detected non-conformities within 2 years for new goods from the date of delivery.
2. The Customer has the right to claim the Goods regardless of whether the Manufacturer has provided a commercial guarantee.
3. The right to claim does not apply in the following cases:
for the purchase and delivery of Goods made in accordance with the Customer's requirements or according to its individual specification;
for the purchase and delivery of Goods which by their nature are consumable or cannot be returned, or are factory sealed by the Manufacturer and the integrity of the packaging compromises their qualities;
for the delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
where the Customer has expressly requested the trader to visit him at his home in order to carry out urgent repair or maintenance work; where, during such a visit, the trader provides other services in addition to those requested by the Customer or delivers goods other than spare parts necessary to carry out the repair or maintenance, the right of withdrawal shall apply to such additional services or goods;
where the defect is due to misuse or external causes;
in the other cases provided for by law.
4. In case of a claim for the replacement of the Building, the Customer may claim for a refund of the price paid, for the replacement of the Building with another one corresponding to the agreed one, for a repair or for a discount on the price.
5. When submitting a claim, the Customer shall indicate the subject of the claim, his/her preferred method of satisfying the claim, respectively the amount claimed, and the address, telephone number and e-mail address by sending a notification to the following e-mail address: info@grijaplus.com .
6. When submitting a claim, the Customer must also attach the documents on which the claim is based, namely: certifying the purchase of the Goods, the receipt of the Goods, establishing the non-conformity of the Goods with the agreed terms; other documents proving the claim in reason and amount.
7. The cost of returning the Goods shall be borne by the Customer.
8. It is a condition for the refund of the purchase price that the Goods are returned no later than 14 days from the return request, in good commercial condition, with original labels and packaging, without damage to its integrity, together with all accompanying documents (warranty, instructions for use, etc.).
9. In the event of a defect in the merchantability of the Goods, the Merchant shall have the right, at its sole discretion, to refuse a refund.
10. The Merchant shall refund the amount within 14 days from the return of the Goods using the same means of payment used by the Customer in the original transaction, unless the Customer has expressly agreed to use another means of payment.
V. WARRANTIES AND LIABILITY FOR THE PURCHASE OF MEDICAL EQUIPMENT
1. The Merchant shall not be liable for any defects in the Medical Equipment of which the Customer has knowledge or upon ordinary inspection could have become aware upon delivery of the Goods.
2. The Merchant shall not be liable for damages resulting from improper use of the Medical Equipment by the Customer or third parties.
3. Medical equipment is not a substitute for medical consultation and does not constitute a medical service.
4. The Merchant shall not be liable in the event that the Customer is not satisfied with the result of the use of the Medical Equipment.
5. The Merchant shall not be responsible for the Customer's choice regarding the specific Medical Equipment.
VI. SPECIAL CLAUSES APPLICABLE TO CUSTOMERS WHO ARE CONSUMERS WITHIN THE MEANING OF THE LAW. RIGHT OF WITHDRAWAL
1. The rules of this section shall apply when the Purchase and Sale Agreement is concluded remotely and only to Customers who, according to the data provided at the conclusion of the contract or at their registration on the www.grijaplus.bg website, can be inferred to be Consumers within the meaning of the CPA.
2.1. The main characteristics of the Goods offered in the Online Shop are set out in the description.
2.2. All taxes and fees are included in the quoted sale price.
2.3. The cost of delivery is not included in the price of the Goods and shall be provided as information upon conclusion of the Purchase and Sale Agreement;
2.4. The methods of payment, delivery and performance of the Purchase Contract shall be set out in these GTC.
2.5 The Customer agrees that the information required by the CPA may be provided through the Site.
3.1. The Customer shall have the right, without compensation or penalty and without assigning any reason, to withdraw from the Contract of Sale and Purchase within 14 days from the date on which the Customer or a third party nominated by the Customer has received the Goods. The right of withdrawal may be exercised by means of an unambiguous written application in free form or by means of a standard form for exercising the right of withdrawal, available on the website www.grijaplus.bg (link) by sending the application/form by post to info@grijaplus.com or by e-mail to info@grijaplus.com .
3.2. The right of withdrawal under 3.1 shall not apply in the following cases:
for the purchase and delivery of Goods made in accordance with the Customer's requirements or according to its individual specification;
for the purchase and delivery of Goods which by their nature are unusable or cannot be returned, or are factory sealed by the Manufacturer and the integrity of the packaging compromises their qualities;
for the delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
where the Customer has expressly requested the Merchant to visit the Customer at the Customer's home to carry out urgent repair or maintenance work; where the Merchant provides other services in addition to those requested by the Customer or supplies goods other than spare parts necessary to carry out the repair or maintenance, the right of withdrawal shall apply to such additional services or goods;
where the defect is due to misuse or external causes;
in the other cases provided for by law.
3.3. Where the Customer has exercised its right of withdrawal from the Contract of Sale and Purchase, the Merchant shall refund the purchase price without undue delay and in any event not later than 14 days from the date on which the Merchant received back the Goods together with all accompanying documents. The Merchant shall refund the amount using the same means of payment used by the Customer in the original transaction, unless the Customer has expressly agreed to the use of another means of payment.
3.4. In exercising the right of withdrawal, the costs of returning the Goods shall be deducted from the amount to be refunded under clause 3.3, except in cases where the Customer arranges for the return of the Goods himself and at his own expense.
3.5 The Customer undertakes to return the Goods in a merchantable condition for subsequent sale. In the event of the Goods being in a defective merchantable condition, the Merchant shall have the right at its sole discretion to refuse to accept cancellation of the Purchase Agreement or to charge the Customer for the cost of returning the Goods to a merchantable condition.
4. If the Customer believes that his rights have been violated, he may send an objection to the Merchant or a complaint to the Consumer Protection Commission.
VII. RESPONSIBILITIES OF THE PARTIES WHEN USING THE SITE
1. CARE PLUS is not responsible for:
1.1. failure to provide access to the www.grijaplus.bg website and for failure to process or untimely processing of Orders and/or Requests, in circumstances beyond its control (including but not limited to force majeure, random events, global internet network problems, problems in the Customer's software or hardware) and in the provision of services beyond the control of CARE PLUS.
1.2. for the compliance of the Goods offered for sale and/or the Medical Equipment offered for rental with the applicable regulatory requirements, as well as for their qualities.
1.3. for pecuniary or non-pecuniary damages in the form of lost profits or damages suffered by the Customer in the process of using the www.grijaplus.bg website.
1.4. in the event that the security measures of the www.grijaplus.bg website and technical equipment are overcome and loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences result.
2. CARE PLUS:
2.1. shall have the right at any time and without notice to modify, suspend or discontinue permanently all or any part of the www.grijaplus.bg website. .
2.2. shall have the right to restrict or prohibit access to the www.grijaplus.bg website if there are any suspicions that a Customer is using the website in a manner contrary to these GTC and applicable law;
2.3. takes reasonable care to keep the information on www.grijaplus.bg correct and up to date but accepts no liability if the information is incomplete, inaccurate or out of date;
2.4. has no control over the sites and applications to which www.grijaplus.bg provides links and is not responsible for the accuracy, content or security of the services offered by such sites and applications.
3. The customer:
3.1. have the right to access and use the www.grijaplus.bg website solely for the purposes for which it is provided by CARE PLUS;
3.2. shall not access or use the www.grijaplus.bg website for any unlawful purpose (including but not limited to fraud or abuse) or use it in any manner that could interfere with the use of the website by third parties;
3.3. shall not undertake, assist or participate in any way in any action that may compromise the security or proper functioning of the www.grijaplus.bg website; ;
3.4. shall not introduce viruses and other harmful programs/code or circumvent passwords, access controls and other technologies designed to protect other Customers or the rights and legitimate interests of CARE PLUS;
3.5. shall not test the security of www.grijaplus.bg or otherwise attempt to gain unauthorized access to confidential information of CARE PLUS and other Customers or to CARE PLUS computer systems or networks;
3.6. undertakes to comply with these GTC and the legislation in force when and in relation to accessing and using the www.grijaplus.bg website.
4. The Customer shall indemnify CARE PLUS for all damages and costs incurred in connection with the Customer's culpable failure to perform its obligations under these GTC. The Customer shall also indemnify CARE PLUS for all damages caused by third parties to whom he has provided his login details in his Customer Account and who access and use the www.grijaplus.bg website on his behalf.
VIII. PERSONAL DATA
1. An integral part of these GTC is the Personal Data Protection Policy of CARE PLUS, in which the definitions under the GTC are used for convenience.
2. The collection, processing and storage of personal data is carried out in accordance with EU Regulation 2016/670, the Personal Data Protection Act and the E-Commerce Act.
IX. PRIVACY AND COOKIES„
1. An integral part of these GTC is the CARE PLUS Cookie Policy, which for convenience uses the definitions set out in the GTC.
X. INTELLECTUAL PROPERTY
1. The www.grijaplus.bg website contains copyrighted materials and texts, images, captions, graphic logos, graphics, trademarks, databases, software and other intellectual property objects which are owned by CARE PLUS, which are licensed by CARE PLUS or which are owned/licensed by third parties with whose permission they are used by CARE PLUS, and are protected by Bulgarian, European and other applicable laws and conventions on copyright, related and other intellectual property rights.
2. Reproduction of the Services and the www.grijaplus.bg website and/or any of their intellectual property elements may only be made with the written consent of CARE PLUS and/or its licensors.
3. The use of the Services and the www.grijaplus.bg website does not grant the Customers any rights to the intellectual property objects in their entirety, nor to any part of them.
XI. AMENDMENT AND ACCESS TO THE EU
1. CARE PLUS shall have the right to make changes to the GTC at its sole discretion and shall promptly disclose them on the website www.grijaplus.bg in their current version.
2. The Parties agree that any additions and amendments to the T&C shall be effective against the Customers upon their publication on the website www.grijaplus.bg . Customers agree to periodically inform themselves on the www.grijaplus.bg website of updates and changes to the GTC, and in the event that they continue to use the website, shall be deemed bound by the posted updates and changes.
3. Amendments and supplements to the GTC shall be effective henceforth, unless otherwise specified therein, and shall not modify already concluded Purchase and Sale Agreements and/or Lease Agreements where required and permitted by law.
XII. FINAL PROVISIONS
1. The provisions of the current legislation of the Republic of Bulgaria shall apply to the matters not covered by these GTC.
2.1. The following authorities shall control the protection of personal data and consumer protection, to which these GTC are also related, and to whom Customers may submit complaints and signals:
Commission for Personal Data Protection: address. 1592 Sofia Blvd. „1595, Proff. www.cpdp.bg; e-mail address: kzld@cpdp.bg
Consumer Protection Commission (CPC): address. 1000, Sofia, ul. Tel: 02 9330565; website: www.kzp.bg; e-mail: info@kzp.bg
2.2. Customers may send complaints, objections and recommendations to CARE PLUS at the following e-mail address: +359878595999..., and the deadline for a response from CARE PLUS is 1 month.
2.3. Consumer disputes may be settled out of court in alternative dispute resolution proceedings before a conciliation commission at the CPC. A list of conciliation commissions is published on the CPC website.
2.4. In the event of disagreement between the Customer and CARE PLUS, the dispute may be referred to the competent court for resolution.
3. These GTC are available at www.grijaplus.bg
4. These GTC are adopted by the decision of CARE PLUS dated 29.12.2025 and come into force as of 01.01.2026.
