GENERAL TERMS AND CONDITIONS FOR THE USE OF THE SITE AND FOR THE RENTAL OF MEDICAL EQUIPMENT
I. GENERAL PROVISIONS and DEFINITIONS
1. These General Terms and Conditions for the use of the website and for the rental of medical equipment, hereinafter referred to as „GTC“, of GRIJA PLUS Ltd., with UIC: 205565183, registered office and registered address. GRAVY PLUS, registered office and address. 1618, Vitosha district, g.k. “Manastirski Livadi”, ul. “98, bl. 5, in. B, fl. 3, app. 9, with telephone number +359878595999 and e-mail info@grijaplus.com , regulate the rules for the use of the site www.grijaplus.bg , as well as the manner, terms and conditions for renting Medical Equipment from the Electronic Catalog of GRIJA PLUS Ltd, which is part of the site www.grijaplus.bg .
2. For the purposes of these GTC:
„Customer“ is any person who has loaded the grijaplus.bg domain in their browser, browses the content of the www.grijaplus.bg website and uses its functionalities with or without registration, including the ability to place an Order for Goods from the Online Store and/or an Order for the rental of Medical Equipment from the Online Catalogue.
„Consumer“ is any Customer who is an individual who acquires Goods and/or uses services - rental of Medical Equipment, which are not intended for carrying out a commercial or professional activity, and who as a party to a Purchase and Sale Agreement and/or Rental Agreement acts outside the scope of his commercial or professional activity, in accordance with the definition of „consumer“ under the Consumer Protection Act (CPA).
“Guest“/“Unregistered Customer” means any Customer who has not created a Customer profile on the www.grijaplus.bg website.
„Registered Customer“ means any Customer who has created a Customer Profile on the www.grijaplus.bg website.
„Customer Profile“ is the information about the Customer (name, surname/company, UIC; address, telephone, e-mail address, etc.) provided by the latter when registering on the website www.grijaplus.bg , which is stored by GRIJA PLUS for the purposes of the Purchase Agreement and/or the Rental Agreement. The Customer Profile is accessed by means of a username and password, and the Customer may modify the data in the Customer Profile at any time.
„Buyer“ means a Customer, a natural or legal person who enters into a Purchase Agreement.
„Tenant“ means a Customer, a natural or legal person who enters into a Rental Agreement.
„GRIJA PLUS“ is a trading company with the name GRIJA PLUS Ltd., with UIC: 205565183, registered office and management address. registered office and registered seat with registered office at 1618, Vitosha district
g.k. “Manastirski Livadi”, ul. “General Stefan Toshev” № 98, bl. 5, in. B, fl. 3, app. 9, who sells Goods available in the Online Shop and/or rents Medical Equipment included in the Online Catalogue. In the context of the Purchase and Sale Agreement, CARE PLUS is also referred to as „Merchant“ and in the context of the Rental Agreement as „Landlord“.
„E-shop“ means the e-shop of CARE PLUS, available on the website www.grijaplus.bg , through which Customers have the opportunity to conclude Contracts for the purchase and sale of Goods offered by CARE PLUS. The E-shop indicates the main characteristics and the selling price of the Goods offered.
„Electronic Catalogue“ means the electronic catalogue of CARE PLUS, published on the website www.grijaplus.bg, from which Customers have the opportunity to select Medical Equipment to rent from CARE PLUS. The Electronic Catalogue lists the main features and rental price of the Medical Equipment offered.
„Merchandise“ means Medical Equipment offered for sale through the Online Store.
“Medical Equipment” means devices, appliances, aids or other items intended for medical or home use offered for sale and/or rental by CARE PLUS.
„Manufacturer“ means the person who is responsible for the design, manufacture, packaging and labelling of Medical Equipment before it is placed on the market, whether these operations are carried out by the person himself or by another person on his behalf.
“Order” means a legally binding expression of will by a Customer, as a Buyer, by which the latter declares to GRIJA PLUS, as a Merchant, a wish to conclude a Contract for the purchase and sale of Goods available in the Online Shop.
„Purchase and Sale Agreement“ means an agreement under which GRIJA PLUS, as a Merchant, provides the Customer, as a Buyer, with Goods in consideration of payment of a price.
“Request” means a legally binding statement of intent by a Customer, as a Renter, whereby the latter declares to CARE PLUS, as a Lessor, a desire to enter into a Rental Agreement for the Medical Equipment included in the Electronic Catalogue.
„Rental Agreement“ means an agreement under which CARE PLUS, as Lessor, provides the Customer, as Lessee, with temporary use of the Medical Equipment for consideration.
3. Customers may use www.grijaplus.bg with or without registration, and certain services may be available only to Registered Customers.
4. Customers should read these GTC in detail and not visit or use the www.grijaplus.bg website if they do not agree with the GTC. If a Customer uses the www.grijaplus.bg website as a Guest, the Customer shall be deemed to have read, understood and unconditionally accepted these GTC. By registering on the www.grijaplus.bg website and placing an Order for Goods from the Online Shop, the Customer acknowledges that he/she has read, understands and accepts these GTC unconditionally. CARE PLUS reserves the right, whenever it deems it necessary, to request an express statement from the Customer that he accepts these GTC.
5. These GTC are an integral part of each individual Rental Agreement concluded between the Landlord and the Tenant outside the retail premises and are not applicable to rentals agreed in the retail premises of GRIEGE PLUS. The individual Rental Agreement shall be signed on paper with the handwritten signatures of the parties.
6. These GTC shall apply to the extent that no individual terms have been agreed between the parties. In the event that individual terms and conditions have been agreed for all or part of the relationship between the parties, these GTC shall apply to the matters not covered by the individual terms and conditions, and in the event of a conflict between the general and individual terms and conditions, the individual terms and conditions shall prevail.
II. APPLICATION. CONCLUSION OF A RENTAL AGREEMENT
1. Applications can be submitted online via the websitewww.grijaplus.bg, via the contact telephone number(s) listed on the website or on site at the Landlord's office.
2. To make a Request through the websitewww.grijaplus.bg . The Customer selects the desired Medical Equipment from the Electronic Catalogue and adds it to his/her shopping basket by clicking on the virtual “RENT” button, choosing whether to continue as a “Guest” or as a Registered Customer, by creating a Customer Profile or using an already created profile.
2.1. When Ordering as a Guest, the Customer clicks on the virtual „FINISH ORDER“ button and provides the Landlord with the following information: first and last name, invoice details (where applicable), telephone number, email address and delivery address.
2.2. In case the Tenant wishes to create a Customer Profile, through which he/she will be able to track the history of his/her Requests, as well as their status, he/she should press the virtual “REGISTRATION” button. After entering the necessary information, the Lessee should press the virtual button “REGISTER”. The Landlord sends the Tenant an automated email to confirm the registration. Registration on www.grijaplus.bg is free. There is no right to register and the Merchant may refuse registration, block or restrict access to a Customer Account at any time without the need to provide reasons.
2.3. After completing the Order and pressing the „COMPLETE ORDER“ button, the Customer receives an automated email about the Order to the email address provided by him.
3. If necessary, the Landlord may contact the Customer during business hours to clarify the Order, after which the Landlord shall send an email to the Customer to confirm the Order or notify the Customer by telephone.
4. The lease agreement shall be deemed to be concluded from the moment of its signing by the parties on paper.
5. By ticking the box „I have read the General Terms and Conditions and agree to them” and clicking the virtual button „FINISH APPLICATION”, the Lessee makes an electronic statement within the meaning of the Electronic Document and Electronic Certification Services Act, by which he declares that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them.
6. In case of an incomplete or incorrect address, e-mail address and/or telephone number indicated in the Application, it shall be deemed invalid and the Lessor shall not proceed with its execution.
7. The Customer shall be solely responsible for the protection of his/her login details to his/her Customer Account and for all actions performed by him/her or any other person using them.
III. RENT PRICE. METHOD OF PAYMENT.
1. The quoted rental prices of the Medical Equipment include taxes and fees payable, but do not include delivery costs. Shipping costs shall be calculated at the time the Order is finalized and shall be listed on a separate line where applicable.
2. Methods of payment: by bank transfer to the Landlord's bank account indicated on the website.
3. In the case of payment by bank transfer or bank card, the Lessor shall not be liable for any costs in connection with fees, commissions or other additional payments made by the Customer or his bank on the occasion of the transaction itself, as well as in cases of currency exchange applied by the bank issuing the Customer's card in cases where the currency is different.
IV. HANDOVER AND RETURN OF MEDICAL EQUIPMENT
1. Before signing the Rental Agreement, the Lessee shall inspect and familiarize himself with the condition of the Medical Equipment subject to the Rental Agreement.
2. By signing the Rental Agreement, the Renter declares and agrees that the Medical Equipment is in good working order and is fit for the purpose for which it is rented and that the instructions for use have been provided.
3. The medical equipment, together with the instructions for use, shall be handed over to the Lessee by means of an acceptance protocol.
4. The Hirer undertakes to use the Medical Equipment with care in accordance with the manufacturer's instructions and instructions for use.
5. On the day following the day of expiry of the Rental Contract, respectively - termination of the Contract on any of the other grounds specified in the law or the Contract, as well as in case of withdrawal from the Contract, the Lessee shall return in person or by courier at his own expense the Medical Equipment together with all accessories, cleaned and in good technical condition, taking into account normal wear and tear, to the following address.
6. In the event of damage or loss of the Medical Equipment, the Hirer shall reimburse the cost of repair, respectively - the market value for which the same or similar equipment can be purchased.
7. The return of the Medical Equipment shall be evidenced by a report to be signed by the Lessee and the Lessor noting the condition of the equipment, the Lessor's observations, if any, and a description of the amounts due from the Lessee to the Lessor as of the date of the report, including interest for late payment, liquidated damages, and/or other claims by the Lessor in accordance with the G&C and the Agreement, if any. If the Medical Equipment has been sent by courier, the Protocol shall be signed by two representatives of the Landlord.
V. DURATION OF TENANCY
1. The term of the lease is negotiated individually.
VI. WARRANTIES AND LIABILITY FOR THE RENTAL OF MEDICAL EQUIPMENT
1. The Lessor shall not be liable for any defects in the Medical Equipment of which the Lessee knew or in the ordinary course of inspection could have known at the time of entering into the Rental Agreement.
2. The Lessor shall not be liable for damages resulting from improper use of the Medical Equipment by the Lessee or third parties.
3. The Hirer shall notify the Lessor of any damage to the Medical Equipment at the following email address: info@grijaplus.com or the contact telephone number(s) listed on the website.
4. The Hirer shall repair at its own expense any damage to the Medical Equipment which is not due to causes for which the Hirer is responsible and of which it has been notified during working hours (Monday to Friday, 9.00am to 5.00pm excluding public holidays) within 24 hours or provide replacement equipment.
5. The Lessor shall carry out preventive maintenance of the Medical Equipment.
6. The Hirer shall service the Medical Equipment and replace all consumables promptly in accordance with the instructions for use.
7. The Landlord shall be entitled to claim penalties and damages in accordance with the procedure agreed in these GTC and applicable law.
8. Medical equipment is not a substitute for medical consultation and does not constitute a medical service.
9. The Lessor shall not be liable in the event that the Lessee is not satisfied with the result of the use of the Medical Equipment.
10. The Lessor shall not be liable in the event of any accident suffered by the Lessee or any negative change in the Lessee's state of health as a result of the use of the Medical Equipment, except in the event of a technical malfunction.
11. The Lessor shall not be responsible for the Lessee's choice regarding the specific Medical Equipment.
12. The Lessee undertakes to:
uses the Medical Equipment only for its intended purpose, for personal use or for the needs of family members;
not provide the Medical Equipment to any third party without the written consent of the Lessor;
13. The Lessee shall not sublet the Medical Equipment.
14. The Lessee shall use the Medical Equipment with the care of a good steward and shall maintain it in a condition fit for its ordinary purpose.
15. The Lessee shall:
use the Medical Equipment only for its intended purpose and in accordance with the instructions for use;
Store the Medical Equipment under the conditions specified by the Manufacturer (smoke-free, normal humidity, etc.);
15. The Lessee shall indemnify the Lessor for damages caused by him or members of his family to the Medical Equipment, except for damages resulting from force majeure or force majeure (fire, flood or earthquake).
16. In the event of damage or loss of the Medical Equipment, the Hirer shall reimburse the cost of repair at the market value for which the same or similar equipment can be purchased.
17. In the event that the Lessee fails to return the Medical Equipment on the day following the expiry of the Rental Contract, respectively - the termination of the Rental Contract on any of the other grounds specified in the law or the Contract, as well as in the event of withdrawal from the Contract, the Lessee shall owe the Lessor a penalty of 10% of the rental price for the period of use for each day of delay.
18. In the event that the Hirer returns the Medical Equipment uncleaned, in poor commercial condition, a penalty of 10% of the rental price for the period of use shall be payable.
VII. SPECIAL CLAUSES APPLICABLE TO TENANTS WHO HAVE THE STATUS OF CONSUMER WITHIN THE MEANING OF THE LAW. RIGHT OF REFUSAL
1. The rules of this section shall apply when the Rental Agreement is concluded outside the business premises and only to Tenants for whom, according to the data provided at the conclusion of the contract or at their registration on the www.grijaplus.bg website, it can be concluded that they are Consumers within the meaning of the CPA.
2.1. The main characteristics of the Medical Equipment included in the Electronic Catalogue are indicated in the description.
2.2. All taxes and fees are included in the quoted rental price.
2.3. The cost of delivery is not included in the price of the Medical Equipment and shall be provided as additional information when finalising the Order, which shall be at the expense of the Hirer.
2.4. The methods of payment, delivery and performance of the Rental Contract shall be set out in these GTC.
2.5 The Customer agrees that the information required by the CPA may be provided through the Site.
3.1. The Tenant shall have the right, without compensation or penalty and without giving any reason, to withdraw from the Rental Agreement within 14 days from the date of its conclusion. The right of withdrawal may be exercised by means of an unambiguous written application in free form or by means of the standard form for exercising the right of withdrawal from the Contract, available on the website www.grijaplus.bg (link), and the Lessee shall send the application/form by post to the address Sofia, 436 Okolovrasten St. or by e-mail to info@grijaplus.com.
3.2. The right of withdrawal under 3.1 shall not apply in the following cases:
for the hire and supply of Medical Equipment manufactured in accordance with the Hirer's requirements or to the Hirer's individual specification;
for the hire and supply of Medical Equipment which by its nature is consumable or cannot be returned, or is factory sealed by the Manufacturer and the integrity of the packaging is compromised;
for the delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
where the Customer has expressly requested the trader to visit him at his home in order to carry out urgent repair or maintenance work; where, during such a visit, the trader provides other services in addition to those requested by the Customer or delivers goods other than spare parts necessary to carry out the repair or maintenance, the right of withdrawal shall apply to such additional services or goods;
where the defect is due to misuse or external causes;
in the other cases provided for by law.
3.3. Where the Hirer has exercised its right of withdrawal from the Rental Agreement, the Lessor shall refund the portion of the Rental Price (corresponding to the time for which the Rental has been prepaid but will not be used) without undue delay and in any event not later than 14 days from the date on which it has received back the Medical Equipment together with any accompanying documents. The Renter shall refund the amount using the same means of payment used by the Renter in the original transaction, unless the Renter has expressly agreed to use another means of payment.
3.4. Upon exercise of the right of withdrawal, the cost of returning the Medical Equipment shall be deducted from the amount to be refunded under clause 3.3., except in cases where the Customer arranges for the return of the equipment himself and at his own expense.
3.5. The Hirer undertakes to return the Medical Equipment in a commercial condition that allows its subsequent rental. In the event that the Medical Equipment is found to be in a defective commercial condition, the Lessor shall have the right, at its sole discretion, to refuse to accept cancellation of the Rental Agreement or to charge the Lessee for the cost of restoring the Medical Equipment to a commercial condition.
4. If the Customer believes that his rights have been violated, he may send an objection to the Lessor or a complaint to the Consumer Protection Commission.
VIII. TERMINATION OF THE CONTRACT
1. The lease agreement shall be terminated at the expiry of the term or by mutual agreement expressed in writing.
2. The Landlord has the right to terminate the Rental Agreement unilaterally upon:
default by the Lessee;
Misuse of Medical Equipment;
non-payment or late payment of amounts due.
IX. PURCHASE OPTION
1. The Lessee shall have the right to purchase the Medical Equipment on preferential terms and conditions, which shall be valid for the Lessee only if the latter complies correctly with its obligations under the Rental Agreement and has no outstanding and overdue rental amounts.
X. RESPONSIBILITIES OF THE PARTIES WHEN USING THE SITE
1. CARE PLUS is not responsible for:
1.1. failure to provide access to the www.grijaplus.bg website, and for failure to process or untimely processing of Orders and/or Requests, in circumstances beyond its control (including, but not limited to, force majeure, random events, global internet network problems, problems in the Customer's software or hardware) and in the provision of services beyond the control of CARE PLUS.
1.2. for the compliance of the Goods offered for sale and/or the Medical Equipment offered for rental with the applicable regulatory requirements, as well as for their qualities.
1.3. for pecuniary or non-pecuniary damages in the form of lost profits or damages suffered by the Customer in the process of using the www.grijaplus.bg website.
1.4. in the event that the security measures of the www.grijaplus.bg website and technical equipment are overcome and loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences result.
2. CARE PLUS:
2.1. shall have the right at any time and without notice to modify, suspend or discontinue permanently all or any part of the www.grijaplus.bg website; ;
2.2. shall have the right to restrict or prohibit access to the www.grijaplus.bg website if there are any suspicions that a Customer is using the website in a manner contrary to these GTC and applicable law;
2.3. takes reasonable care to keep the information on www.grijaplus.bg correct and up to date but accepts no liability if the information is incomplete, inaccurate or out of date;
2.4. has no control over the sites and applications to which www.grijaplus.bg provides links and is not responsible for the accuracy, content or security of the services offered by such sites and applications.
3. The customer:
3.1. have the right to access and use the www.grijaplus.bg website solely for the purposes for which it is provided by CARE PLUS;
3.2. shall not access or use the www.grijaplus.bg website for any unlawful purpose (including but not limited to fraud or abuse) or use it in any manner that could interfere with the use of the website by third parties;
3.3. shall not undertake, assist or participate in any way in any action that may compromise the security or proper functioning of the www.grijaplus.bg website;
3.4. shall not introduce viruses and other harmful programs/code or circumvent passwords, access controls and other technologies designed to protect other Customers or the rights and legitimate interests of CARE PLUS;
3.5. shall not test the security of www.grijaplus.bg or otherwise attempt to gain unauthorized access to confidential information of CARE PLUS and other Customers or to CARE PLUS computer systems or networks;
3.6. undertakes to comply with these GTC and the legislation in force when and in relation to accessing and using the www.grijaplus.bg website.
4. The Customer shall indemnify CARE PLUS for all damages and expenses incurred in connection with its culpable failure to perform its obligations under these GTC. The Customer shall also indemnify CARE PLUS for all damages caused by third parties to whom he has provided his login details in his Customer Account and who access and use the www.grijaplus.bg website on his behalf.
XI. PERSONAL DATA
1. An integral part of these GTC is the Personal Data Protection Policy of CARE PLUS, in which the definitions under the GTC are used for convenience.
2. The collection, processing and storage of personal data is carried out in accordance with EU Regulation 2016/670, the Personal Data Protection Act and the E-Commerce Act.
XII. PRIVACY AND COOKIES„
1. An integral part of these GTC is the CARE PLUS Cookie Policy, which for convenience uses the definitions set out in the GTC.
XIII. INTELLECTUAL PROPERTY
1. The www.grijaplus.bg website contains copyrighted materials and texts, images, captions, graphic logos, graphics, trademarks, databases, software and other intellectual property objects which are owned by CARE PLUS, which are licensed by CARE PLUS or which are owned/licensed by third parties with whose permission they are used by CARE PLUS, and are protected by Bulgarian, European and other applicable laws and conventions on copyright, related and other intellectual property rights.
2. Reproduction of the Services and the www.grijaplus.bg website and/or any of their intellectual property elements may only be made with the written consent of CARE PLUS and/or its licensors.
3. The use of the Services and the www.grijaplus.bg website does not grant the Customers any rights to the intellectual property objects in their entirety, nor to any part of them.
XIV. AMENDMENT OF AND ACCESS TO THE EU
1. CARE PLUS shall have the right to make changes to the GTC at its sole discretion and shall promptly disclose them on the website www.grijaplus.bg in their current version.
2. The Parties agree that any additions and amendments to the GTC shall be effective as to the Customers upon their posting on the www.grijaplus.bg site.The Customers agree to periodically inform themselves on the www.grijaplus.bg site of updates and changes to the GTC, and if they continue to use the site, they shall be deemed bound by the posted updates and changes.
3. Amendments and supplements to the GTC shall be effective henceforth, unless otherwise specified therein, and shall not modify already concluded Purchase and Sale Agreements and/or Lease Agreements where required and permitted by law.
XV. FINAL PROVISIONS
1. The provisions of the current legislation of the Republic of Bulgaria shall apply to the matters not covered by these GTC.
2.1. The following authorities shall control the protection of personal data and consumer protection, to which these GTC are also related, and to whom Customers may submit complaints and signals:
Commission for Personal Data Protection: address. 1592 Sofia Blvd. „1595, Proff. www.cpdp.bg; e-mail address: kzld@cpdp.bg
Consumer Protection Commission (CPC): address. 1000, Sofia, ul. Tel: 02 9330565; website: www.kzp.bg; e-mail: info@kzp.bg
2.2 Customers may send complaints, objections and recommendations to CARE PLUS at the following e-mail address: info@grijaplus.com , and the deadline for a response from CARE PLUS is 1 month.
2.3. Consumer disputes may be settled out of court in alternative dispute resolution proceedings before a conciliation commission at the CPC. A list of conciliation commissions is published on the CPC website.
2.4. In the event of disagreement between the Customer and CARE PLUS, the dispute may be referred to the competent court for resolution.
3. These GTC are available at www.grijaplus.bg
4. These GTC are adopted by the decision of CARE PLUS on 01.01.2026 and come into force as of 01.01.2026.
